Originally contacted concerning active leak in shower plumbing. Randy & Ryan quickly determined it was more than that. After giving me helpful suggestions, they offered to do a look around under the house. They identified an issue with a rotting gas line. Replaced gas piping and outdoor faucet. Professional, Responsive, Prompt, and Outstanding quality work. So glad a neighbor recommended them. I recommend them.

UPDATE: It has been several days since the tech came out to install a thermostat and I told him about the humidity issues. Of course he suggested environmental (it hadn’t rained in well over a week), or just that the system hadn’t been running much, or that we need to cut the bottom of our doors more. He said the smell was from the ionizer purifier thing and he turned it all the way down, and told us to turn it off if it continued which is confusing because why did I buy it? He read the humidity downstairs in each room and agreed it was very high, especially in comparison to upstairs. He adjusted the thermostat and humidity on there and said it “should fix the issue”. It has been several days and it’s still quite humid downstairs, not AS much, but it’s still there. I just find it very ironic because there has never been a moisture issue in this house, ever, until we got a new system. All of that said, the job still isn’t done as they had to order the air filters. So to be continued again, I suppose. —- I keep getting requests to leave a review for a job that is not yet completed, so I’ll leave what I know so far. I hired Go Hero to come investigate an issue with our HVAC. I can’t say I was surprised when they said the system was 24 years old (a common issue in this house we’ve owned for a year) and they recommended replacement. Though we could not afford the $13,000+ price tag, I literally drained our savings and said let’s go. They were out the next day to get started. They arrived around 11:15am and one of the guys mentioned multiple times that afternoon about “Wow this is a tough one, normally we have the old one out by 11:30” but they didn’t get there until 11:15 so…. They also commented on how much larger the new system was. Other than that and one of them not wearing their little booties, the guys seemed fine. A manager came out on day two to bring another part and said they’d be back tomorrow (Monday) to replace our thermostat. Which means we’ve had the new system running since 5pm ish on Friday and it’s now Sunday night. The entire inside of our home feels soaking wet, especially downstairs, and smells awful. It’s extremely humid in here and feels sticky and gross. Now I’m not an HVAC professional however I did have a similar issue in 2020 when having another system installed at our previous home and it turned out that that system was too large and was cooling/heating too quickly and not taking enough time to get the moisture out of the air. I’m anxiously awaiting tomorrow morning to find out why it’s so wet and gross in here. I’ll be back after the job is complete to edit my review one way or the other. Currently kinda bummed to know we no longer have an emergency fund and essentially upgraded to a ginormous humidifier. 🙁

i like that hero services covers many different needs like plumbing and electrical. they offer a lifetime maintenance plan that i will find very useful. Also i am a night shift nurse and they were kind enough to text rather than call. i really appreciated that! also they answer and return phone calls promptly. my technician was awesome and very knowledgeable. He even cleaned up behind himself. thank you very much.