This has been an ongoing issue for years in this office with no real remedy provided by other plumbing companies. Since I new that Hero Services would do the job right the first time, I called them to have Ben come out and survey the problem. Ben of course was thorough, professional and explained the issues well. This will be an ongoing project as more diagnosing is need because it is a multistory building with joined offices. I am glad I called Ben and utilized Hero Services and will continue to use them.

My husband and I are so glad we found this service. Wonderful service to have. We purchased the life time plan. Chris the lead service Technician and partner Dakota came to our house to do our free yearly inspection. So friendly and most important honest. We aren't really able to go up under our house due to back problems,and I know they did (after they had) I said I forgot to mention My nephew had did some work under there 2 yrs ago.A duct was loose,some water on a tarp,and maybe some mold.They said yes we saw where he repaired it but it's fine,and no leaks or mold. I mentioned for a month, air vents were blowing air twice as hard. It was because there was a leak in the air conditioning coil. Our unit is 22 yrs old and has been worked on 3x. They gave us a cheaper way to fix it etc. We went with a new unit.It was a great price for a Trane we chose.(my son checked other places) And wow they came a day later to install it. They could have easily gotten over us with things. Also, everyone at the office is very friendly too. Thank you hero Service for being a rare service to find these days.

Follow-up: Hero Services is amazing! What other company would do something like this to keep their customer happy? Hero Services came back and made it right! A representative came onsite to looked at the end product and listen to me. Just as all Service Hero staff, he was professional and enjoyable to talk with. After listening to me, he mentioned that he doesn't think I will ever be happy with the current shower and is willing to replace it with a different one. I was willing to work with them and forgo some of my wants with the hope they would fix some of the items that upset me. Instead they pulled out the newly installed shower & replaced it! I am happy with my new shower and have no complaints. A friend asked me if I would ever use this company again. "Absolutely" I replied! Hero Service saw I was not happy with the job. They ripped out a newly installed shower and replaced it. That's Amazing! I will only use Hero Service for all my plumbing, and other needs. Thank you Hero Service! Please note: I believe keeping the original post below benefits the public and Hero Service. It helps depict the measures Hero Service will take to make a customer happy. Seriously, I don't think any other company would do so much to keep a customer happy. Original post below: The good: Onsite techs are good, courteous, and seem to care. The phone support staff is amazing! I would hire any of them on the spot. My previous experiences with Service Heroes have been pleasant. The most recent project is by far the most expensive I've had with Service Heroes. The other: Hero Services is upfront on the fact they are above average price. I feel it is worth paying for quality, honesty, and timeliness. They failed on all three of these with my recent experience. Four times the new shower came in damaged. Hero Services then changed suppliers on me. They said it was an "upgrade". Weeks later I still don't have a functioning master shower. The last time they came they installed a shower. They said there were just a few small items to finish. HOWEVER, they then say they will be back in a week to finish. Excuse me! I'm out of a bathroom. They originally cancelled my scheduled day one. And then Service Heroes thinks it's okay to finish the finishing tasks a week later! I have a small house. Every time they come I have to dust and wash everything. Construction dust is not good for my family's health. The shower looks terrible and is small. I ended up paying for a downgrade. I've taken numerous days off work and they cancelled or didn't finish the job. Their supplier issue is apparently my problem and they made me aware of that. It is worth paying a premium for quality products, services, and timeliness. Service Heroes has failed me on all of these items. And one last item, I live across the street from their office. Yet everyday they showed up it wasn't an early start.